Store Policies

Purchasing + Holds: 
New items may move quickly. We do not hold items. Purchases may be made in store, over the phone, online, or by e-invoice. An issued invoice does not reserve the item. An item is sold when we receive payment.

Terms of Sale:
All items sold as is. All sales final. No refunds or exchanges. The condition of each piece is unique given its age and use. We highly recommend that you visit our store to view a piece before purchasing it.

Pick Up:
Sold items MUST be picked up within SEVEN business days of purchase. If additional time is needed, please contact Merchant House as soon as possible. In some cases, arrangements can be made to store items for a longer period of time for an additional storage fee. For customers facilitating their own pick-ups, please bring extra hands for loading and blankets/packing materials. Customers are responsible for loading purchases.

Items that have not been picked up within 30 days are considered abandoned property and will be forfeited without refund. If you are unable to pick up within this timeframe, please contact us ASAP.

Delivery:
For local delivery, we are happy to recommend third party delivery companies who are affordable and reliable.

Here are a few of our regular partners:
Nathaniel Movers 504-289-8042
Bayou Movers 504-228-3827
A-Plus 504-467-9900
Kid Gloves 504-309-6894
Ricky of No Worries 504-418-6150

Please note: Delivery companies are not affiliated with Merchant House. Any delivery incident should be taken up with the delivery company directly. Payment for delivery is made directly to the provider.

Shipping: 
If you’d like to ship an item, we will refer you to trusted local third party pack and mail shipping service for smalls and interstate shippers for large items. You may also contract your own shipper. If you would like to ship an item via third party shipper, please contact us to coordinate shipping. Select "Local Pickup" upon checkout and email us at hello@merchanthouse.co.

We cannot assume any risks associated with shipping and are not responsible for any delays, missing packages, or damage during transit. Your shipping carrier should provided insurance and it is the buyer's responsibility to file a claim should an item go missing or become damaged during shipment.